Virtual assistance and customer service
Your day fills up with work that has to get done but earns you nothing. Answering email, checking orders, updating a spreadsheet, talking to customers. You hand that work off to Regine Macayan, my dedicated virtual assistant. I make the arrangements and remain your point of contact. She does the work. She also writes and prepares SEO content, based on my briefs.
What you hand off
Administrative support
Keeping your inbox and calendar in order, scheduling appointments, organising files and daily follow-up.
Customer service
Answering email, chat and social media for online shops, including orders and returns.
Data entry and research
Clean spreadsheets, checked lead lists and web research in Excel and Google Sheets.
SEO content
Articles and pages written and prepared based on my briefs and keyword lists.
Social media content
Canva designs, captions, hashtag sets and a monthly content calendar.
How it works
- 01
A twenty-minute intro call. You tell me what keeps piling up every week.
- 02
I write down what Regine takes over and how we hand it over, for example through a shared inbox, a folder or a task list.
- 03
She gets started. At the end of every week you get a short overview of what is done.
- 04
If something doesn't work, we adjust it.
Who does the work
Regine Macayan is 24 and lives in Masbate in the Philippines. She is available full time and works in fluent English. Before she became a virtual assistant, she trained as a primary school teacher.
Read more about Regine
Packages
Support Light
10 hours per month On requestSupport Plus
20 hours per month On requestSupport Full
40 hours per month On requestHours you don't use in a month don't carry over to the next month. Payment runs through Fiverr, just like my other services.
What I don't promise
I don't promise a number of handled messages or a response time in minutes. What I do: agree up front on what needs to get done, and show you at the end of the week what happened.
Frequently asked questions
Which languages does Regine work in?
English, fluent in speaking and writing, and Filipino as her native language. She does not speak Dutch. Customer contact in Dutch goes through me.
When is she available?
She works full time and can overlap with American, British and European working hours.
Which tools does she work with?
Google Workspace, Microsoft Excel, Google Sheets, Canva, Shopify, Trello and Slack.
Who is my point of contact?
Me. I make the arrangements, I keep track of the planning and I am responsible for what gets delivered.
Do I always get the same person?
Yes. Regine does the work, not a rotating pool.
How do I pay?
Through Fiverr, just like my other services.
Ready to hand off work?
Book a free 20-minute intro call. You tell me what keeps piling up, I look at what Regine can take over.